Refund policy
Welcome to Sadhiyafoods!
We are delighted to offer you a delectable assortment of processed Indian foods, including pickles, snacks, vadiyalu, and sweets. Your satisfaction is of utmost importance to us, and we are dedicated to ensuring your shopping experience with us is truly delightful.
Please review our comprehensive Refund and Return Policy outlined below:
1. Return Eligibility:
Returns are accepted for products that are received in a damaged condition or if an incorrect product is delivered.
Please note that perishable items such as sweets and snacks cannot be returned due to hygiene and safety reasons.
2. Initiation of Returns:
If you receive a damaged or incorrect item, kindly notify our customer support team within 24 hours of receiving the product.
You can reach out to us by visiting our website or sending an email to sadhiyafoods@gmail.com.
Please include your order number, a description of the issue, and relevant photographs, if applicable.
3. Return Process:
Our customer support team will guide you through the return process and provide detailed instructions.
Depending on the specific issue, we may offer a replacement or a refund for the affected product.
4. Refund Policy:
Once your refund is approved, the amount will be credited to your original payment method within 7–10 business days.
5. Non-Returnable Items:
Due to hygiene and safety concerns, perishable items such as sweets and snacks are non-returnable.
6. Packaging and Condition:
Please ensure that the returned item is in its original packaging, and remains unused and unopened.
To prevent damage during transit, kindly package the item securely.
7. Return Shipping:
If a return is approved due to damage or incorrect delivery, Sadhiyafoods will bear the cost of return shipping.
8. Return Timeline:
The return process must be initiated within 2 days of receiving the product.
Once we receive the returned item, please allow 7–10 business days for us to process the refund or replacement.
9. Contact Us:
For any queries related to our refund and return policy, feel free to contact us at sadhiyafoods@gmail.com or visit the Contact Us page on our website.